Leads that go cold in an hour
You paid for that lead. So did three competitors. Whoever replies first usually wins, and yours arrived at 11pm on a Friday.
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AI systems for companies that move things
AI Solutions for Moving & Logistics Companies
I build AI agents that answer your leads in seconds, quote your jobs, track your shipments and pick up the phone at 9pm — so your team stops doing it by hand.
Four years building the software that runs logistics operations — platforms handling thousands of shipments a day, and the automation that keeps ops teams off the keyboard.
A new lead, handled without a human
- Lead lands at 11:40pm
- Agent replies in 38 seconds
- Move details qualified and scored
- Survey booked, CRM updated
5+ yrs
Shipping production software
4+ yrs
Building for logistics operations
1,000s
Shipments a day on systems I've built
24/7
Agents that answer while your team sleeps
The problem
Your team is expensive. Most of what it does is repetitive.
Moving companies, couriers and forwarders lose the same hours — and the same jobs — in the same six places.
"Where is my shipment?"
The same question, hundreds of times a day, across phone, WhatsApp and email. Trained staff reading a tracking screen out loud.
Estimates that take days
An enquiry or RFQ arrives, waits for someone to work through an inventory list or a rate card, and the customer has already booked elsewhere.
Documents re-typed by hand
Inventory sheets, bills of lading, invoices and delivery notes keyed in field by field — and typos become damage claims.
Knowledge locked in three people
Pricing rules, access restrictions and customer-specific exceptions live in seniors' heads. Every new hire interrupts them for six months.
After-hours calls lost
Bookings ring out at 9pm, on weekends and right through peak season. The revenue goes to whoever picked up the phone.
What I build
Seven AI systems, each aimed at one of those hours
Not a platform you have to migrate to. Systems that plug into the CRM, TMS and phone number you already use.
See it work
Don't take my word for it — watch one run
Three real scenarios, played out step by step. No signup and no sales form: press play and watch the agent handle it.
Who this is for
Built for how your operation actually runs
The workflows differ; the wasted hours rhyme.
Moving & relocation
Bought leads that decay by the minute, survey scheduling, inventory-based estimates, crew and truck allocation, deposits and damage claims.
- Every lead answered in under a minute, day or night
- Inventory lists turned into a priced estimate
- Surveys booked straight into your calendar
Last-mile, courier & delivery
Enormous call volume per shipment value. Delivery status, failed attempts, reschedules and COD reconciliation.
- Delivery status handled on WhatsApp, 24/7
- Failed-delivery reschedules without an agent
- Driver dispatch and route questions answered instantly
Freight forwarding & 3PL
Multi-party shipments, customs documentation, rate cards and endless status chasing across carriers, agents and shippers.
- Quote turnaround from days to minutes
- Customs and BOL data extracted, not typed
- One agent answering shippers and consignees
Warehousing & fulfilment
Stock queries, inbound and outbound paperwork, and a WMS that only four people really know how to drive.
- Inventory and order questions answered from the WMS
- Inbound documents read and validated automatically
- SOPs turned into a copilot your floor staff can ask
Proof
A system in production, not a prototype
The build that shaped how I approach every engagement.
An AI receptionist that answers real phone calls
- Challenge
- Businesses lose bookings to unanswered phones after hours, and generic voice bots hallucinate answers they cannot support.
- Approach
- I built a multi-tenant SaaS bridging Twilio Media Streams to a real-time voice agent, with every answer grounded in that tenant's own documents.
- Result
- Live calls answered around the clock with knowledge-grounded, hallucination-resistant responses — the same architecture behind booking and dispatch agents for movers and couriers.
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The business case
What does the manual version cost you?
Move the sliders to your own numbers. This is deliberately conservative — it only counts repetitive status and enquiry contacts, not documents, quoting, or the jobs you lose to a slow reply.
150
4 min
12 $
60%
Figures shown in USD
Staff hours returned per month
156
Estimated annual saving
$22,464
Estimate only, based on the figures you entered. The audit call replaces this with your real call logs.
Get this modelled on your real numbersHow I work
Live in weeks, not a twelve-month programme
One workflow, in production, measured — before anyone signs up for a roadmap.
- 01
Free AI audit call
30 minutesWe map where your hours and jobs actually go, and which workflows are realistic AI candidates. You leave with a shortlist whether or not you hire me.
- 02
Fixed-fee pilot
2–4 weeksOne workflow, built against your real data and put in front of real customers. Fixed price, defined success metric, no open-ended discovery.
- 03
Integration & rollout
4–8 weeksWired into your CRM, TMS or ERP and into the channels your customers already use — phone, WhatsApp, web and email.
- 04
Run & improve
OngoingMonitoring, evaluation sets, and monthly tuning as your lanes, rates and customers change. AI systems drift; this is what keeps them honest.
Data & trust
Your customer and pricing data is commercially sensitive. I treat it that way.
The objection I hear first from every operator — answered up front.
Your data never trains a public model
Operational data, rates and customer records stay inside your boundary and are never used to train third-party models.
Grounded answers, or none
Agents answer from your records and cite the source. When there is no grounded answer, they say so and hand off — they don't invent one.
PII and commercial redaction
Customer addresses, pricing and contract terms are redacted or tokenised before anything crosses a boundary it shouldn't.
Full audit trail
Every question, answer, source document and escalation is logged — so a disputed quote or answer can always be reconstructed.
Deploy where your policy requires
Your cloud account, a private VPC, or on-premise where regulation or a customer contract demands it.
Role-aware access
The agent only ever sees and reveals what the person asking is already entitled to see in your systems.
Questions
The things operators ask me first
No — and I'd advise against it. Everything I build sits alongside the systems you already run and talks to them through APIs, webhooks or a read replica. Replacing a working system is a multi-year project; this is a matter of weeks.
Find out what AI can actually take off your team
A free 30-minute call. We map where your hours and jobs go, and which workflows are realistic candidates. You get the shortlist either way — no deck, no obligation.